Got questions? We have answers.

Windows
i. Internet Explorer
ii. Firefox
iii. Chrome
iv. Safari
OSX
v. Firefox

1. How do I install my ITRANS Digital Certificate?

• i. Windows Internet Explorer Certificate Installation Instructions
  • Step 1 - Add ITRANS as a trusted site
    
  • Instructions:
  • In the Windows Internet Explorer Click on "Tools".
  • Click on "Internet Options" as seen below.
  • Click on the "Security".
  • Click on "Trusted Sites".
  • Click on "Sites".
  • Type "https://www.continovation.com" in the "Add this website to the zone" dialog box.
  • Click on "add".
  • Step 2 - Install the CSI Root Certificate
    
  • STEP 2 IS ONLY REQUIRED FOR WINDOWS 7, WINDOWS VISTA AND WINDOWS SERVER 2008
  • Instructions:
  • Click here to download the CSI root certificate.
  • Click on "open" in the dialog box that appears.
  • Click on "Install Certificate".
  • Click on "Next".
  • Select the "Place all certificates in the following store" radio button.
  • Click on "Browse".
  • Select "Trusted Root Certification Authorities" From the list and click on "OK".
  • Click on the "Next" button.
  • Click on the "Finish" Button.
  • Step 3 - Install your personal certificate
    
  • Instructions:
  • Click here to select what type of certificate you would like to install.
  • Enter your certificate information.
  • Scroll do the bottom of the page and click on "Submit to CSI"
  • Click on "Yes" for all the warning prompts.
• ii. Windows Firefox Certificate Installation Instructions
  • Please note that although certificates installed with Firefox provide you with the ability to login to the ITRANS Portal and use all of its features; they do not provide a computer with the credentials needed to send claims electronically. Windows users must install certificates from within the Microsoft Internet Explorer should they need to provide a computer with the credentials required to send claims electronically.
  • Step 1 - Add CSI Root & Intermediate Certificate
    
  • Click here to download the CSI Root Cert and Intermediate Cert
  • Select all three check boxes from the the following menu that will appear:
    
  • Step 2 - Install your personal certificate Click on "OK"
  • Click here to select what type of certificate you would like to install.
    
  • Enter your certificate information.
  • Scroll do the bottom of the page and click on "Submit to CSI"
  • Click on "Yes" for all the warning prompts.
• iii. Windows Chrome Certificate Installation Instructions
  • Although Chrome is unable to install certificates, Chrome can use certificates that have been previously installed by the Microsoft Internet Explorer to login to the ITRANS Portal and use its features.
  • Should you wish to use Googles' Chrome or Apples' Safari install your certificate using the Microsoft Internet Explorer. You can do so by following the Windows Internet Explorer certificate installation instructions available on this webpage.
• iv. Windows Safari Certificate Installation Instructions
  • Although Safari is unable to install certificates, Safari can use certificates that have been previously installed by the Microsoft Internet Explorer to login to the ITRANS Portal and use its features.
  • Should you wish to use Googles' Chrome or Apples' Safari install your certificate using the Microsoft Internet Explorer. You can do so by following the Windows Internet Explorer certificate installation instructions available on this webpage.
• v. OSX Firefox Certificate Installation Instructions
• Step 1 - Add CSI Root & Intermediate Certificate
  
• Click here to download the CSI Root Cert and Intermediate Cert
• Select all three check boxes from the the following menu that will appear:
  
• Step 2 - Install your personal certificate Click on "OK"
• Click here to select what type of certificate you would like to install.
  
• Enter your certificate information.
• Scroll do the bottom of the page and click on "Submit to CSI"
• Click on "Yes" for all the warning prompts.

2. How do I send a Clinical Document to another provider?

• We have prepared the following video that demonstrates how to send a Clinical Document to another provider. Although not required, to take advantage of the additional instructions provided by the narration in the video be sure to turn your speakers on.
  
• First you will need to install an ITRANS Digital Certificate in your browser. You can follow the first FAQ on this page titled "How do I install my ITRANS Digital Certificate?" for instructions on how to do so.
• Login to the ITRANS Portal by clicking on "Login" in the top right hand side of this website.
• Select a Certificate by clicking on the providers name.
  
• Click on "OK".
• Click on "Upload Attachments" located in the "Document Management" section.
  
• Select "Attachment to provider" from the "Attachment Upload" section.
  
• Start the process of selecting the provider you would like to send to by clicking on the pair of binoculars in the "Provider Attachment Upload" section.
  
• Select what type of provider you would like to send to from the "Issuer" menu. In this example we are sending to a "CDA Dentist". Please note that should you be sending to an ACDQ Dentist they would also be listed under "CDA Dentist".
  
• You can now search for who you would like to send to via multiple criteria. Once you have entered the criteria by which you would like to do the search, click on "Search". In this example we are going to search by "Last Name".
  
• Click on the magnifying glass that appear to the left of the provider you would like to send to. Should the provider you would like to send to either not appear at all in the search results, or not have a magnifying glass to the left of their name at office where you would like to send them a Clinic Document, it would indicate that they are not currently using the ITRANS Claim Service.
  
• Fill in the rest of the required patient information.
  
• Click on the attachment icon to add a new attachment. The system currently supports the following attachment types: jpeg images (.jpg), Portable Document Format (.pdf), Microsoft Word documents (.doc), text files (.txt), compressed archives (.zip) and DICOM images file (.dic). The maximum size of all images attached to a single transaction is 9.5 megabytes, or 9 500 000 bytes.
  
  
• Click on "Browse" to locate and select the Clinical Document you would like to send.
  
• Click on "Save"
  
• Click on the attachment icon if you would like to add another attachment. You can add up to 30 attachments to a single transaction.
  
• Click on the delete icon if you would like to remove a document from the list of documents you would like to send.
• Click on the "Submit" button if you are done adding documents and would like to send them.
  

3. How do I retrieve a Clinical Document that was sent to me?

• We have prepared the following video that demonstrates how to retrieve a Clinical Document that was sent to you. Although not required, to take advantage of the additional instructions provided by the narration in the video be sure to turn your speakers on.
  
• First you will need to install an ITRANS Digital Certificate in your browser. You can follow the first FAQ on this page titled "How do I install my ITRANS Digital Certificate?" for instructions on how to do so.
• Login to the ITRANS Portal by clicking on "Login" in the top right hand side of this website.
• Select a Certificate by clicking on the providers name.
  
• Click on "OK".
• Click on "View Attachments" located in the "Document Management" section.
  
• From the drop down box, you can search for attachments for all providers in your office, or for a specific provider. Select appropriately, and hit the ‘Submit’ button.
  
• To view the contents of any of the transactions, click on the magnifying glass for the Clinical Document you would like to retrieve.
  
• Click on the icon (image, PDF, word document, archive, text file) that represents what type of clinical document was sent to download it.
  

4. How do I enable and configure Clinical Document notifications?

• We have prepared the following video that demonstrates how enable and configure Clinical Document notifications. Although not required, to take advantage of the additional instructions provided by the narration in the video be sure to turn your speakers on.
  
• First you will need to install an ITRANS Digital Certificate in your browser. You can follow the first FAQ on this page titled "How do I install my ITRANS Digital Certificate?" for instructions on how to do so.
• Login to the ITRANS Portal by clicking on "Login" in the top right hand side of this website.
• Select a Certificate by clicking on the providers name.
  
• Click on "OK".
• Click on "Profile" in the "Management" section.
  
• On the Profile page you will see the In the "Set Attachment Email Notifications" section.
  
  
• Enter the email address where you would like the notifications sent to.
• Check the "Notify of Attachments" box.
• Select a notification schedule from the "Notify Schedule" dropdown menu. "Immediate" sends a single notification immediately upon receipt of a message containing Clinical Document(s). The rest of the options available refer to a scheduled type of notification where you will be advised of the number of not-yet-viewed messages containing Clinical Document(s) by 7AM EST on the day(s) specified.
• Click on "Submit".

5. How can I get my referring Dentists on ITRANS so that we can communicate securely?

• In order to assist in getting your referring dentists to start using ITRANS to transmit to you their digital content, ITRANS has come up with the following text that you can send to them via email.  This way they have easy access to the enrolments that they will need and less work for them.  Assuming that you have their email address and this can be sent out to each one with your office contact at the end. 
  
  Here is the body of the email 
  
  

  Dear Dr.

  In order to provide security and respect privacy legislation (PHIPA & PIPEDA) we have started using the ITRANS Claim Service to transmit and receive digital x-rays, digital images, letters and referral letters.  In addition to the security (as regular email is not encrypted) this will also save on paper and postage.

  All you require in the office is the Internet.

  To view a video on how to transmit digital media from one dentist to another please refer to our FAQ "How do I send a Clinical Document to another provider?".

  For those already sending electronic claims and have a CDAnet Office number, please call the ITRANS Help Desk at 1-866-788-1212 to get an enrolment form or visit ITRANS Claim Service Enrolment for CDA Members .  The turn around time is usually no more than 2-3 business days.

  Should you not be doing electronic claims at this time, you would also need to subscribe to CDAnet in order to get a CDAnet office number: CDAnet Subscription Agreement (for all provinces outside of QC).  The CDAnet office number is required on the ITRANS enrolment form.  Currently with ITRANS you can exchange attachments with dentists, denturists and Labs. 

  Please confirm to our office once you have enrolled in ITRANS so that we may add you to our list.

  Thank you for your time and should you have any questions please refer them to the ITRANS Help Desk at 1-866-788-1212 M-F 9am to 5pm

6. How do I retrieve a listing of the most recent transaction that were sent from my office?

• We have prepared the following video to show you how to retrieve a listing of the most recent that were sent from your office.
  

7. How do I renew my ITRANS Digital Certificate?

• In the Windows Internet Explorer visit www.goitrans.com
• From there you can watch the following video on how to renew your certificate or continue to follow the instructions.
  
• Visit the www.goitrans.com website.
• Move your mouse over "My ITRANS Digital Certificate" menu item.
• Select "Renew an existing certificate".
• Select the certificate you would like to renew from the popup menu.
  
• Click on "Ok".
• Click on "Renew My Certificate".
• Say yes to all the warnings that will appear.

8. How do I remove an ITRANS Digital Certificate?

• i. Windows Internet Explorer
  • Open the Internet Explorer.
  • Click on "Tools".
  • Click on "Internet Options".
  • Click on the "Content" Tab.
  • Click on the "Certificates" button.
  • Click on the the certificate you would like to remove.
  • Click on the "Remove" button.
  • Say "yes" to the warning that appears.
• ii. Windows Firefox
  • Click on "Tools"
  • Click on "Options"
  • Click on "Advanced"
  • Click on "Encryption"
  • Click on "View Certificates"
  • Click on "Your Certificates"
  • Under "CSI CA" click on the doctors name
  • Click on "Delete..."
  • Click on "OK"
• iii. OSX Firefox
  • Click on "Firefox"
  • Click on "Preferences..."
  • Click on "Advanced"
  • Click on "Encryption"
  • Click on "View Certificates"
  • Click on "Your Certificates"
  • Under "CSI CA" click on the doctors name
  • Click on "Delete..."
  • Click on "OK"

9. How do I process a "request for outstanding transaction" or a "request for pended claims"?

• How you process a "request for outstanding transaction" or a "request for pended claims" is unique to each piece of practice management software. Please consult our ITRANS Ready Practice Management Software Vendors listing to obtain the contact information for your practice management software vendor.

10. How do I add www.continovation.com as a trusted site?

• Instructions:
• Open the Widows Internet Explorer.
• Visit the www.goitrans.com website.
• In the Windows Internet Explorer Click on "Tools".
• Click on "Internet Options" as seen below.
• Click on the "Security".
• Click on "Trusted Sites".
• Click on "Sites".
• Make sure the "Require server verification https: for all sites in this zone" check box is not checked.
• Type "continovation.com" in the "Add this website to the zone" dialog box.
• Click on "add".

11. What are the firewall/communication details for the iCA?

• Depending on the practice management software vendors implementation of the iCA; either the iCA.exe, iCAService.exe or vendor application.exe will open an outbound tcp connection on port 9650 to site1.continovation.com and site2.continovation.com.