ITRANS Claim Service Support
Frequently Asked Questions

Here you will find the answers to all the most frequently asked questions in regards to the ITRANS Claim Service.
Got questions? We have answers.
- Step 1 - Add ITRANS as a trusted site
- Instructions:
- Open the Widows Internet Explorer.
- Visit the www.goitrans.com website.
- In the Windows Internet Explorer Click on "Tools".
- Click on "Internet Options" as seen below.
- Click on the "Security".
- Click on "Trusted Sites".
- Click on "Sites".
- Make sure the "Require server verification https: for all sites in this zone" check box is not checked.
- Type "continovation.com" in the "Add this website to the zone" dialog box.
- Click on "add".
- Step 2 - Install the CSI Root Certificate

- STEP 2 IS ONLY REQUIRED FOR WINDOWS 7, WINDOWS VISTA AND WINDOWS SERVER 2008
- Instructions:
- Click here to download the CSI root certificate.
- Click on "open" in the dialog box that appears.
- Click on "Install Certificate".
- Click on "Next".
- Select the "Place all certificates in the following store" radio button.
- Click on "Browse".
- Select "Trusted Root Certification Authorities" From the list and click on "OK".
- Click on the "Next" button.
- Click on the "Finish" Button.
- Step 3 - Install your personal certificate
- Instructions:
- Open the Widows Internet Explorer.
- Visit the www.goitrans.com website.
- Move your mouse over "My ITRANS Digital Certificate" menu item.
- Select "Install a new ITRANS Digital Certificate"
- Select what type of certificate you would like to install.
- Enter your certificate information.
- Scroll do the bottom of the page and click on "Submit to CSI"
- Click on "Yes" for all the warning prompts.